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The Financial OmbudsmanThe Financial Ombudsman was set up by parliament to settle individual complaints between consumers and businesses providing financial services. If they uphold a complaint, they can order matters to be put right. They look at complaints about a wide range of financial matters – from insurance and mortgages to investments and credit. Each year they deal with over a million enquiries and settle around 100,000 disputes. They are completely independent, impartial and do not charge consumers for their services. Any decision made by the Ombudsman is binding on the company, but not on the person making the claim, who retains the right to take action in court against the lender. www.financial-ombudsman.org.uk |
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